Privacy Policy

Last updated: May 5th, 2026

Fourniture Électrique Laurentienne (“FEL”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

1. Information We Collect

When you submit a quote request or contact us, we may collect:

  • Name
  • Email address
  • Phone number (optional)
  • Company name (optional)
  • Message content

We also collect limited, anonymized usage data through a privacy-focused analytics tool. This may include your IP address (used only to infer general location and not stored in a personally identifiable way), device type, and pages visited.

This information is used solely to understand how our website is used and to improve our services. We do not use cookies or track users across websites for analytics purposes.

2. How We Use Your Information

We use this information only to:

  • Respond to your quote requests
  • Communicate with you regarding your request
  • Provide relevant information about our products or services

We do not sell, rent, or trade your personal information.

3. Consent

By submitting your information through our forms, you consent to the collection and use of your information for the purposes described in this policy.

4. Data Retention

We retain personal information for a limited period (typically up to 12-24 months) in order to:

  • Process your request
  • Maintain internal records
  • Improve our services

After this period, requests are archived and anonymized as part of our data retention practices.

5. Data Sharing

We do not share your personal information with third parties, except:

  • Service providers required to operate our business (e.g., email delivery services, website infrastructure and security providers such as Cloudflare, which may process technical data like IP addresses and request metadata to deliver and protect our website)
  • When required by law

6. Third-Party Embedded Content

Our website may include embedded content from third-party platforms, such as YouTube videos and Google Maps.

These third-party providers may collect data about you, use cookies, and track your interaction with the embedded content. In some cases, data may be collected when the content is loaded.

We use YouTube’s privacy-enhanced mode where possible to limit data collection before user interaction.

For more information, please refer to the privacy policies of these providers: https://policies.google.com/privacy

7. Data Location

Your personal information is primarily stored and processed in Canada.

However, some of our service providers may store or process data outside of Canada (including in the United States). As a result, your information may be subject to the laws of those jurisdictions.

8. Data Security

We take reasonable measures to protect your information against unauthorized access, disclosure, or misuse.

9. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal data

To make a request, contact us using the information below.

10. Contact

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: [email protected] Phone: 450-504-5399

We may update this policy from time to time. Changes will be posted on this page.